Privacy Policy

Effective Date: 25 May 2025
Operator: TRI-ASSIST (unregistered sole proprietorship based in Poland)
Contact: support@tri-assist.com

This Privacy Policy describes how TRI-ASSIST ("we," "us," or "our") collects, uses, and protects your personal data when you visit or interact with our website [https://tri-assist.com] ("Site"). We are committed to ensuring your privacy is protected.

1. WHAT INFORMATION WE COLLECT

We may collect the following types of personal data:

Contact Information: name, email address, and other details you voluntarily provide (e.g., via newsletter sign-ups, appointment scheduling).
Transaction Information: if you purchase a service, Stripe processes your payment details; we do not store your card information.
Technical Data: IP address, browser type, device information, and usage data collected via cookies and analytics tools.

2. HOW WE USE YOUR INFORMATION

We use your data to:

Provide and deliver our services.
Process payments and manage orders.
Send newsletters, updates, or promotional content.
Analyze traffic and improve user experience.

3. LEGAL BASIS FOR PROCESSING (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

Consent – for newsletters and cookies.
Contract – to deliver purchased services.
Legitimate Interests – for analytics and service improvement.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

Enable site functionality.
Analyze user behavior via tools like Google Analytics.

You can disable cookies in your browser settings.

5. DATA SHARING & THIRD PARTIES

We only share your data with trusted service providers who assist in operating our Site and services:

Stripe (payments)
Substack (newsletters)
Calendly (appointment booking)
Patreon, Ko-Fi, Discord, Pinterest (community and content platforms)
Google Analytics (site analytics)
Hostinger (website hosting)

Each third-party service has its own privacy policies, which we recommend reviewing.

6. DATA RETENTION

We retain your data only as long as necessary to fulfill the purposes outlined above, or as required by law.

7. YOUR RIGHTS (EU/EEA Users)

You have the right to:

Access, correct, or delete your personal data
Withdraw consent at any time
Object to processing or request restriction
Request data portability
Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at: support@tri-assist.com

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data. While no method is 100% secure, we strive to ensure its safety.

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. If we become aware of data collected from a minor without parental consent, we will delete it.

10. INTERNATIONAL USERS

If you access our site from outside the EU, you acknowledge that your data may be transferred to and processed in the EU.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

Contact Us
If you have questions about this Privacy Policy or your data, email us at: support@tri-assist.com