
PRIVACY POLICY
Last Updated: 31 July 2025
TRI-ASSIST ("we", "us", or "our") respects your privacy and is committed to protecting your personal data, including sensitive health-related information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://tri-assist.com or use our coaching services.
1. WHO WE ARE
Data Controller: Weronika Niemczyk (Sasha), sole proprietor registered in Poland, operating under the business name “TRI-ASSIST”
Contact Email: support@tri-assist.com
2. DATA WE COLLECT
a) Personal Information
When you interact with us, we may collect:
Full name, email address, phone number
Address, country of residence
Payment information (processed securely via Stripe – we do not store card data)
Communication history (WhatsApp, email, PDFs, Calendly, etc.)
b) Health & Fitness Data (Sensitive Personal Data)
With your explicit consent, we may collect:
Fitness goals, injury history, health concerns, medical notes
Progress tracking (e.g., photos, weight, training performance)
Sensitive data is only collected with your informed, explicit consent.
c) Usage Data (collected automatically)
IP address, browser type, device information, time of visit
Analytics via third-party tools such as Google Analytics
d) Cookies and Tracking Technologies
We use cookies to enable core website functions, remember preferences, and analyze traffic.
See our Cookie Policy for more details.
3. PURPOSES AND LEGAL BASES FOR DATA PROCESSING
We collect and process your personal data for the following purposes:
To provide coaching services and consultations - Performance of Contract
To process payments - Performance of Contract
To personalize your coaching plan (including health data) - Explicit Consent
To send newsletters and marketing emails (Substack) - Consent
To schedule calls or sessions - Legitimate Interest
To analyze performance and improve our services - Legitimate Interest
To meet tax, legal, and regulatory obligations - Legal Obligation
Processing of Data for Digital Products and Subscriptions
When you purchase a digital product or subscribe to our content (including via third-party platforms), we process your personal data for the following purposes:
To deliver the purchased product or subscription content
To manage your account or subscription preferences (where applicable)
To provide customer support related to your purchase or subscription
If you purchase via a third-party platform (e.g., Patreon, Substack, YouTube, Discord), that platform is the data controller for any information you provide to them directly. We only receive limited data necessary to fulfill our obligations (e.g., your name, email address, or confirmation of payment).
For more information on how these platforms handle your data, please review their respective privacy policies.
4. CONSENT FOR SENSITIVE DATA
We will ask for your explicit and informed consent before collecting any health-related data. You may provide consent via:
Intake forms (Google Forms, Fitebo, etc.)
Written confirmation (email, WhatsApp, etc.)
You have the right to withdraw your consent at any time by contacting: support@tri-assist.com.
Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
5. DATA SHARING & THIRD PARTIES
We only share your data with trusted third-party services essential to our operations:
Stripe - Payment processing - EU / USA
Calendly - Appointment scheduling - USA
Substack - Email newsletter - USA
Google Workspace - Cloud storage & forms - EU / USA
WhatsApp - Client communication - Global (Meta)
Fitebo - Online coaching platform - EU / USA
Hostinger - Website hosting - EU
All providers are either GDPR-compliant or offer adequate safeguards such as Standard Contractual Clauses (SCCs).
6. DATA SECURITY
We use appropriate technical and organizational measures to ensure your data is protected:
Encrypted cloud storage (e.g., Google Drive)
Access restrictions and password protection
End-to-end encrypted communication tools (e.g., WhatsApp)
Your sensitive data is only accessible to the data controller and is never shared without your consent.
7. DATA RETENTION
We retain personal data only as long as necessary for its intended purpose or as required by law:
Coaching-related data: Up to 2 years after the end of the client relationship
Tax and billing data: 5 years (as required by Polish law)
Communication records: Based on necessity or until consent is withdrawn
8. YOUR RIGHTS UNDER GDPR
If you are located in the EU/EEA or UK, you have the following rights:
Access to your personal data
Rectification of inaccurate or incomplete data
Withdraw consent at any time
Erasure (right to be forgotten)
Restriction or objection to data processing
Data portability
Lodge a complaint with your national Data Protection Authority
To exercise any of the above rights, contact: support@tri-assist.com
9. CHILDREN'S PRIVACY
Our services are not directed toward individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us immediately.
10. INTERNATIONAL DATA TRANSFERS
If you are based outside the EU (e.g., USA, Canada), your personal data may be transferred and processed within the EU and by providers located in third countries.
We use services with adequate safeguards, such as Standard Contractual Clauses (SCCs).
11. DO-NOT-TRACK & COOKIES
We do not currently respond to Do-Not-Track (DNT) browser signals.
You can disable cookies in your browser settings.
See our Cookie Policy for more details.
12. CHANGES TO THIS PRIVACY POLICY
We may update this policy from time to time. When we do, we will post the revised version with an updated date at the top of this page.
13. CONTACT
If you have questions or concerns about this Privacy Policy or your personal data, please contact: support@tri-assist.com